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Reply from EA - Printable Version

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Reply from EA - Kerry_x - 18-02-2009 06:25 PM

I expected this kind of reply. It's really uninformative but at least EA forwarded it on to someone, who actually replied.


Greetings Kerry,

Thank you for contacting Electronic Arts. Your initial support request has been escalated to me, and I would be more than happy to assist you going forward.

As you may know, the official release date for the Sims 3 has recently been updated. We do realize that anticipation for the Sims 3 is growing, and we look forward to getting the game in your hands as soon as possible. For the latest news and information on all things related to the Sims 3, including release dates, please refer to the official Sims 3 home page located here:

http://thesims3.ea.com/view/pages/news.jsp

I sincerely hope I was able to help. Please let me know if there is anything else I may assist you with by replying directly to this email, or by visiting us on the web at http://support.ea.com.

Warm Regards,
Charles D.
Player Relations
Electronic Arts



Re: Reply from EA - The_Sims_3_Maniac - 18-02-2009 06:56 PM

Thanks Kerry for share with us!!!

and we look forward to getting the game in your hands as soon as possible
I think they're gonna release it soon,hope im right {clap}


Re: Petition - 2qewl4u - 18-02-2009 09:19 PM

Thanks for sharing kerry (:
but imo that was kind of an annoying reply... Its irrelevant (sp?) but as you said atleast someone replied... They should have atleast apologized, instead they're reassuring you that the release date is june 2nd?!
However, telling you to keep up with the sims 3 website may be a hint for a possible advance in the release date


Re: Reply from EA - AbePwns - 18-02-2009 11:07 PM

What a crap reply. Well, at least they replied, right?  {glare}


Re: Reply from EA - Majick - 19-02-2009 01:13 AM

Better than nothing at all, imo.

They could've just said "Oh look another whining player, delete." and done nothing.  Which imo would have been worse.  At least this way, we know they're getting the emails sent to them.  Even if the information they provided was BS.


Re: Reply from EA - justinL92 - 19-02-2009 06:37 AM

the reply sounds like an automated email,but thanks for sharing that little message.


Re: Reply from EA - Ollie - 19-02-2009 08:22 AM

you should write back "Your not getting the point here  its that many simmers are angry and want the game!" that is so far i could think of replying if i did!


Re: Reply from EA - Cassie - 19-02-2009 12:50 PM

I just checked my inbox and apparently I have a reply too, but I'm trying to open the damn thing, and my computer is getting its anti-bacterial underpants in a twist. I'll post their reply if it's worthy, as soon as I can open the darned thing.

And, at least they responded to you. Smile It did no help whatsoever, but, they regarded you... warmly.  {rolleyes} Tongue


Re: Reply from EA - Kerry_x - 19-02-2009 12:51 PM

My friend received a reply too, same as mine. Tut automated BS.  {glare}


Re: Reply from EA - Cassie - 19-02-2009 01:00 PM

I got stupid automated turd as well. =\ And apparently I sent to the wrong address. LMAO. {lol}